Privacy Policy
Last updated: February 14, 2025
This Privacy Policy explains how Valzora ("we", "us", or "our") collects, uses, discloses, and safeguards information about you when you visit our website at valzora.online or use any of our services, workshops, or platforms (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
1. Information We Collect
1.1 Information You Provide Directly
We may collect information you voluntarily provide when you:
- Register for an account or workshop
- Complete a form, survey, or enrolment process
- Contact us via email, phone, or messaging platforms
- Subscribe to newsletters or communications
- Make a payment or request a refund
Such information may include your name, email address, phone number, billing address, payment details, and any other information you choose to provide.
1.2 Information Collected Automatically
When you access our Services, certain data may be collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation patterns
- Referring URLs and exit pages
- Device identifiers and technical configuration data
- Cookie and similar tracking technology data
1.3 Information from Third Parties
We may receive information about you from third parties such as payment processors, analytics providers, or publicly available sources, which we may combine with information we already hold about you.
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing, operating, and improving our Services
- Processing enrolments, payments, and account management
- Communicating with you about your account, workshops, or enquiries
- Sending you updates, promotional materials, or educational content (where permitted)
- Personalising your experience and delivering relevant content
- Conducting analytics to understand usage and improve performance
- Detecting, preventing, and responding to fraud, security issues, or technical problems
- Complying with legal obligations and enforcing our terms
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract performance: Processing necessary to fulfil a contract with you or take steps at your request prior to entering a contract
- Legitimate interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights
- Consent: Where you have given us clear consent to process your data for a specific purpose
- Legal obligation: Processing necessary to comply with a legal duty
4. Cookies and Tracking Technologies
4.1 Types of Cookies Used
We use cookies and similar technologies to operate and enhance our Services. These include:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for core functionality such as login sessions and security |
| Analytical | Used to measure usage patterns and improve performance |
| Functional | Remembers your preferences and settings |
| Marketing | Used to deliver relevant advertisements and track campaign effectiveness |
4.2 Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services. For more information on managing cookies, consult your browser's help documentation.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist us in operating our Services (e.g., payment processors, hosting providers, email platforms), bound by confidentiality obligations
- Business transfers: In connection with a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction
- Legal requirements: Where required by law, court order, or governmental authority
- Protection of rights: Where necessary to protect the rights, property, or safety of Valzora, our users, or the public
- With your consent: In any other circumstances where you have given explicit consent
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
- The duration of your relationship with us and your account status
- Legal obligations requiring retention of certain records
- Ongoing legitimate business needs such as fraud prevention and dispute resolution
When your information is no longer needed, we will securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal information under certain circumstances
- Restriction: The right to request that we limit how we process your information
- Portability: The right to receive your information in a structured, machine-readable format
- Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
10. Links to Third-Party Websites
Our Services may contain links to external websites or platforms not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. Where we transfer information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:
- Company: Valzora
- Address: Unit 2, Grovelands Business Park, NN6 8FB, United Kingdom
- Email: help@valzora.online
- Phone: +44 1274 686332
- WhatsApp: Chat on WhatsApp
- Signal: Message on Signal
We are committed to resolving any concerns you may have about our use of your personal information in a timely and transparent manner.